DFTikum
Starting points and end points
The model contains criteria by which an employee’s attitude and mindset can be made measurable, regardless of their job or position in the process.
The concept in brief
In the model, questions of attitude appear as starting points and questions of mindset as end points.
Each of the points can be developed, and each also needs continuous development.
The starting points and end points permeate the operation of the entire organisation, from selection through development to performance appraisal.
It is worth making the system of starting points and end points part of the performance appraisal system.
Attitude and mindset become measurable when a scale is assigned to each of the starting points and end points.
In detail
STARTING POINT: ATTITUDE
1. Positivity
always acts, does good, builds on the good and on yeses, has forward-looking intentions, is optimistic but realistic; can not only move forward but also rise.
2. Love of work
likes to work, wants to work, is able to work.
3. Composure
presence, full attention – has the formal framework indispensable for work.
4. Motivation
being motivated, being open to motivation, being able to motivate.
5. Commitment
to the products, the brand, their own work, the organisation, the leaders, colleagues, external clients and suppliers.
6. Maximalism
always gives everything; never works worse than the best of their ability; wants to be the best at what they do.
7. Desire to develop, openness
always wants to develop and to develop things.
8. Taking responsibility
a serious person who takes responsibility for everything and thinks in terms of community rather than individual responsibility.
9. Cooperation
by default likes belonging to a team, working with others and achieving success together.
10. Independence, self-direction
able to work from inner motivation, on their own initiative, independently.
11. Backbone
never gives up, always fights, whether things are going well or badly.
12. Self-confidence, trust
trusts themselves, trusts others, is trusted.
END POINT: MINDSET
1. Quality
their goal is always for the client to be satisfied – and the client is indeed satisfied.
2. Transparency
easy to see through, easy to follow, clear.
3. Proactivity
an unstoppable will to act, conscious thinking, prevention, initiative.
4. Reliability
I entrust them with something and it gets done – I have experienced this countless times, so I consider them reliable.
5. Productivity
achieves value, results and progress, in the parts and in the whole.
6. Order and system
order is their goal, and they consciously keep order in themselves and in their surroundings.
7. Master and role model
does what they do best, teaches it and is looked up to.
8. Good steward
the responsible owner of the capacity, tools, matters, clients and suppliers entrusted to them.
9. Best practice and proved practice
knows proved practice – the tried and tested practice – but creates best practice, the best tried and tested practice; does not follow their environment but sets its agenda.
10. Identification
lives with full understanding, with heart and mind, takes on the clients’ point of view and always acts as a careful steward; agrees with the reason and the goals.
11. Unstoppable flow processes
develops everything, innovates, brings ideas into their work and their surroundings.
12. Courageous
faces challenges, wants to achieve the goals – wins gloriously or loses gloriously.