DFTikum
The concept of efficiency
The model makes work and employees tangible, measurable and comparable in terms of their efficiency.
The concept in brief
The model organises the aspects of efficiency into three categories: work efficiency, value-creation efficiency and organisational efficiency.
The concept of efficiency can be used in several areas of organisational development, for example for internal analyses, in performance appraisal or for setting objectives.
An employee can improve their efficiency by developing in all three aspects within a category at the same time.
Figure
Organisational efficiency
- Agreement
- Cooperation
- Unity
Work efficiency
- Speed
- Standardisation
- Freedom from errors
Value-creation efficiency
- Maximising customer satisfaction
- Increasing revenue
- Optimising costs