Criteria

The system of criteria makes it possible to weight the information gathered during decision-making.

The concept in brief

In the decision-making model, when examining reference points, criteria and viewpoints, criteria come second: they are preceded by taking stock of the reference points and followed by taking on the different viewpoints.
In a decision-making process, criteria are basically divided into two kinds: formal criteria relate mainly to the decision-making process, and substantive criteria to the subject of the decision.
Formal criteria appear in both individual and group decision-making.

Let there be a decision! Let there be action, if we think of all the processing situations.
We make decisions with a conscious thinking technique, the five-step model.
If we involve several people in the decision, let there be one agenda-setter, who should be the decision-maker themselves.
We make decisions in the dictatorship of professional competence.
Whoever makes the decision justifies it and takes responsibility for it.
Let us spend as much time on a decision as its importance warrants.
Whoever takes part in the decision should be constructive.
With everyone concerned, we reach full consensus on the causes and the goals.
We examine every element of the decision situation one by one.

The decision should, directly or indirectly, result in the best possible business result position.
Let the decision be such that both the internal and the external client are satisfied.
The community interest comes before individual interest.

Criteria · Redrawn from page 123 of the Book of Concepts; labels translated.