Viewpoints

The system of viewpoints sums up whose point of view is worth thinking through in a decision-making process.

The concept in brief

In the decision-making model, when examining reference points, criteria and viewpoints, the viewpoint is the third element; the other two always come before it.
The model lists the process actors who are directly or indirectly affected by our decision, whether or not they take part in the specific process.
The viewpoints do not need to be ranked; we have to put ourselves in each of them: I think through how the decision will affect the actor concerned, and how they would decide.
The model contains a total of 12 viewpoints in 7 categories.

Owner’s
Managing director’s
The managing director’s representative: the relevant leader of the area concerned
Client, internal and external (the commissioning party, the actual user of the service, the representative of an authority, the legislator)
Competent supplier, internal and external
Process owner
Opinion-formers, the social environment: one of its subsystems is the media

Viewpoints · Redrawn from page 125 of the Book of Concepts; labels translated.