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Control levels

The model helps in planning processes and prevents us from ranking our processes on the basis of subjective criteria.

The concept in brief

  1. The basis of prioritisation is time and its aspects: whether a deadline was set when the agreement was made, whether there is a tolerance on it, and whether it can be changed.

  2. The model distinguishes four priority levels. When planning our processes, we fit all the others around the priority-1 processes, because with these we have no room for manoeuvre.

  3. In practice, the model can be applied if we have an up-to-date list of the processes we are handling and assign each of them a number from 1 to 4 according to its priority level.

  4. When applying the model, particular attention must be paid at regular intervals to the priority-4 processes, because they are most at risk of there being no time to deal with them.

  5. A condition of applying the model is that we regularly review the priority level of each process, depending on whether the original agreement has changed.

Figure

Control level1234
Deadline✓ yes✓ yes✓ yes✓ yes
Tolerance✕ no✓ yes✕ no✓ yes
Modifiability✕ no✕ no✓ yes✓ yes
Control levels · Redrawn from page 91 of the Book of Concepts; labels translated.

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