DFTikum
Priority principles
The priority principles are guidelines applied when ranking processes, so that daily, weekly and monthly work organisation is optimal.
The concept in brief
The starting point of the concept: the external client is at the centre of our operating system; in other words, processes are examined first and foremost in terms of how far they are from the external client.
The other criterion of the concept is the relationship between value and the break-even point, which is also indirectly connected with the client, because value is created at the client’s end.
When applying the priority principles, we compare two processes at a time according to the given criteria; repeating this produces the final ranking.
The priority principles follow a fixed order, and it is worth applying them together with the control levels.
In detail
1. The client comes before the supplier.
2. Logically, there is no difference between an external and an internal client.
In the event of a conflict, the external client comes before the internal client – unless the internal client is acting in a weightier matter and on behalf of several external clients.
3. A process directly supporting value creation comes before a process indirectly supporting value creation.
If both supporting processes are indirect, priority goes to the one closer to the external client.
4. A process that creates greater value and has a lower break-even point comes before a process that creates less value and has a higher break-even point.
Unless the process that directly creates less value can indirectly generate greater value.
5. Whoever has been by the stove the longest, we keep the warmest.
Existing external clients come before new external clients.